Purpose of schedule field in User table

[Shusovit Dutta]

I want to know what is the OOB functionality that is tied to the Schedule field in the user table. If I add a schedule to a user then what happens next? Is there somewhere I can see his/her schedule? and something happens after that?

[Mark Manders · Accepted solution]

It can be used for assigning (at a client they used that field to decide to whom a ticket should be assigned), but I don't believe there is OOB functionality behind it at the moment. I could be wrong, but there also doesn't seem to be any documentation stating otherwise.

[Shusovit Dutta]

I could find a purpose, where I can select the field from the SLA definition to make it run according to the assigned to user schedule. But not sure what else the purpose can be.

[Mark Manders]

You are right, and I even knew that, but put it far away, because it doesn't make sense to use it like that. If an SLA states that my P1 incident should be resolved within 6 hours and I am in Australia, reporting it to service desk with world wide coverage, and they assign it to an American agent, my SLA starts running when his day starts.
But yes: those kinds of things can be done with the user schedule field.