Topic Name : Pre-filling Fields
As ServiceNow is moving towards low/no code, users can now easily configure pre-filled fields using templates, instead for extensive scripting. Templates offer a user-friendly way to set up default values for form fields, This saves time, ensures consistency, and promotes scalability across applications. With templates, administrators can quickly adapt to changing business needs without manual intervention.
Overall, ServiceNow's embrace of low-code principles streamlines processes and enhances user experience.
Use Case : Whenever someone tries creates an incident by default the "opened by" field should populate with the loggedIn user.
Steps to achieve the use case without scripting
It has two parts
- Module
- Template
Configure template with the required template details.(Example Screenshot below)
Configure the Module with the required details(Example Screenshot below)
Note : Link Type should be URL and need to pass template name in the arguments.
Thanks for reading the article and do add your inputs/suggestions in the comments.
If the article finds helpful. Don’t forget to Mark it Helpful / Bookmark.
Thanks,
Raghu.
