Service operational work space

[sekhar6]

Hai ,
In service operation management , I want to remove the priority pop up as i was shown in the image .

it was out of the box i want to remove it.

Thanks ,

sekhar

[Rajesh Chopade1]

Hi @sekhar6 

To remove the out-of-the-box (OOB) priority popup in ServiceNow within Service Operation Management, you need to identify and modify the relevant configurations or scripts responsible for triggering the popup. Here’s a step-by-step guide on how to achieve this:

Step 1: Identify the Source of the Popup

1. Form and Field Inspection:
• Navigate to the form where the popup appears.
• Inspect the priority field to see if there are any UI Policies, Client Scripts, or Business Rules attached to it.

Step 2: Check UI Policies

UI Policies might be configured to show the popup message.

1. Navigate to UI Policies:
• Go to System UI > UI Policies.
• Search for policies related to the table (e.g., incident, change_request) that contains the priority field.
2. Inspect UI Policies:
• Open each relevant UI Policy and check the conditions and actions.
• Look for actions that display messages or perform validations.
3. Disable or Modify UI Policies:
• If you find a UI Policy that triggers the popup, you can either disable it or modify it to remove the popup.

Step 3: Check Client Scripts

Client Scripts may also be responsible for showing the popup.

1. Navigate to Client Scripts:
• Go to System Definition > Client Scripts.
• Search for scripts related to the table and field in question.
2. Inspect Client Scripts:
• Open each relevant Client Script and look for code that triggers the popup.
• Common methods for showing messages include g_form.showFieldMsg().
3. Disable or Modify Client Scripts:
• If you find a Client Script that shows the popup, you can comment out or remove the relevant code, or set the script to inactive.

•  

Step 4: Check Business Rules

Business Rules might also be involved in triggering the popup.

1. Navigate to Business Rules:
• Go to System Definition > Business Rules.
• Search for rules related to the table in question.
2. Inspect Business Rules:
• Open each relevant Business Rule and review the scripts to see if they show any popups.
3. Disable or Modify Business Rules:
• If you find a Business Rule triggering the popup, you can modify or deactivate it.

Step 5: Review UI Actions

UI Actions like form buttons might also trigger popups.

1. Navigate to UI Actions:
• Go to System Definition > UI Actions.
• Search for actions related to the table in question.
2. Inspect UI Actions:
• Open each relevant UI Action and review the scripts.
3. Disable or Modify UI Actions:
• If an UI Action triggers the popup, modify the script or deactivate the UI Action.

I hope my answer helps you to resolve your issue, if yes mark my answer as correct & helpful.

THANK YOU

rajesh chopade.

[sekhar6]

Hai Rajesh,

I want navigate to this page, can you guide me.

thanks ,

sekhar

[Dr Atul G- LNG]

Hi @sekhar6 

You can check at 2 place

- Field Style 

- There is table, ux_indicatior or identification table or there is table call highlighter/ highlighted not 100% , you can check in these place.

Reply given by Rajesh is chatgpt generated and no relevance here.

[sekhar6]

Halo AG ,, 

I Dot find any find it ...

Thanks .

sekhar