Subcategory shows for a few secods when called from CS

[tom the]

Hi,

I have this use case where need to set, some fields once the caller is set to Abel Tuter, I used a CS onChange, I could say it is working but subcategory shows for les than a second then goes back to -none-

I used the following script 

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

    if (isLoading || newValue === '') {

        return;

    }

    if (newValue == '62826bf03710200044e0bfc8bcbe5df1') { // Sys ID = Abel Tuter

        g_form.setValue('category', 'end_user_devices'); // Set Category

        g_form.setValue('subcategory', 'Keyboard'); // Set Subcategory

        g_form.setValue('short_description', 'This is the end user device'); // Short Description

        g_form.setValue('impact', '2'); // Impact = Medium

        g_form.setValue('urgency', '3'); // Urgency = Low

        g_form.setValue('service_offering', 'fae7e9e7c3635210075edf3d050131a5');// Set SO = Azure AD Auth

        g_form.setValue('cmdb_ci', '780b8ce8735423002728660c4cf6a7e7'); // Set CI = *MACBOOK-AIR-13

    }

}

[Ankur Bawiskar]

@tom the 

that's because subcategory is dependent on category

I hope you are setting the correct subcategory for the category you are setting via script.

give some timeout like 2-3 seconds and then set subcategory

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@tom the 

something like this

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
    if (isLoading || newValue === '') {
        return;
    }
    if (newValue == '62826bf03710200044e0bfc8bcbe5df1') { // Sys ID = Abel Tuter
        g_form.setValue('category', 'end_user_devices'); // Set Category
        g_form.setValue('short_description', 'This is the end user device'); // Short Description
        g_form.setValue('impact', '2'); // Impact = Medium
        g_form.setValue('urgency', '3'); // Urgency = Low
        g_form.setValue('service_offering', 'fae7e9e7c3635210075edf3d050131a5'); // Set SO = Azure AD Auth
        g_form.setValue('cmdb_ci', '780b8ce8735423002728660c4cf6a7e7'); // Set CI = *MACBOOK-AIR-13

        setTimeout(function() {
            g_form.setValue('subcategory', 'Keyboard'); // Set Subcategory
        }, 3000);
    }
}

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@tom the 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Jitendra Diwak1]

Hi @tom the,

Subcategories are dependent on categories so please verify whether you are providing the exact subcategory respect to category. Simply open the form and select category and check which values are appearing in subcategory then you can select only those subcategory.

Please accept my resolution if it works for you and thumps up.

Thanks

Jitendra