The link provided in email should open up in the agent app if on mobile

mciampa
Tera Contributor

While in Outlook on a mobile device, how can I get the email to open in ServiceNow Agent App instead of the default browser site?

 

Here is a snippet of the script we currently use to generate the link, but it ONLY goes to the website via browser:

function runMailScript(current, template, email, email_action, event) {
    var link = new EmailNotificationRedirection().getLink(current.getTableName(), current.getUniqueValue());
  
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