After I clicked [Release Instance] to release my instance, I requested a new instance.
But I can't create any new Application in the new instance.
The error is:Unable to create this application. Go back to the create app experience and enter a different scope name. Details: Failed to create templated object, details: This scope is already taken by another application
Now the old instance has been released, I can't use sys_scope.list to clear old scope. And I have entered different combinations of names, but I am still getting the same error message. How to resolve the issue?
Thank you for you answer. But still can't resovle my promble.
I'd tried to create by ServiceNow Studio, same result.
I selected sys_scope.list, but there's no same scope in it.
Refer below thread where I explained the cause of the issue and how to resolve it
Go to Applications table [sys_scope.LIST] from Application Navigator,
Search in the scope field to make sure the scope you are trying to create do not exist. Create an application with a unique name.
Note, maximum length of scope name is 18 characters and this could be causing the name conflict.
Please refer below link for more information,
As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.
Thanks,
Bhuvan
