Trying to display UR number in an email client template on Catalog Task table

[gramalingam]

Hi All

I am trying to create a email client template which shows up on all catalog_tasks under certain conditions, everything works except I am not able to display the Universal request number instead of the sctask number, I tried ${parent.parent.number} field but returns a empty value, also tried ${universal_request.number}, i received the same empty value, if I use ${number} it shows the Sctask number. How can I access the UR number? I tried the same in Requested Item table, and i was able to show the Universal request number there.

[Community Alums · Accepted solution]

Hey @gramalingam 

I think you need to dot walk through the universal_request field to get the UR number. so for example:

current.universal_request.number

If you need this to be dynamic, then you probably need an Email Script where you check if universal_request is empty. If it is, then just use current.number.

Hope this helps!

~Nick