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Resolved! Record producer in multiple applications

Hello,Sorry for the naïf question, I am just starting with App Engine Studio.(An easy point for a badge for the first to answer )Do I understand correctly that it is not possible to use the same Record Producer in multiple applications, i.e. in each ...

Flavio4 by Kilo Sage
  • 1206 Views
  • 2 replies
  • 0 helpfuls

Resolved! Having Trouble Accessing my PDI

I'm trying to access my Personal Development Instance (PDI), but whenever I try to open it I get asked to reset my password (see screenshot). So, logged out of my ServiceNow account and clicked "Forgot my Password" at login. Then, I reset it that way...

Screenshot 2024-10-09 113043.jpg
jmhoyt6355 by Giga Contributor
  • 1429 Views
  • 4 replies
  • 2 helpfuls

Set Agent Presence using AWA Agent API

I am trying to use the AWA Agent API to set the presence of a chat Agent to Available but am struggling to understand from the documentation what the contents of the payload should be. Has anyone got an example they could share please? I can do it vi...

instance offline

Due to some technical glitch in my instance my instance is appearing offline after the sign in page .

mihirm by Tera Contributor
  • 814 Views
  • 2 replies
  • 0 helpfuls

Resolved! Some components are missing in Xanadu UI builder

Hi. I can't see basic 'container' and 'requester chat popover' components in UI builder component list in Xanadu.I have two Xanadu and the symptom is same on both (one is demo instance and the other is PDI that newly created with Xanadu.) So I asked ...

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Resolved! Help with UI Builder update record

Hey there Community, I am finishing up my NextGen cohort with a project where we are building an application. It may not be the most or right way to do it, but instead of using a typical form, I am trying to use a button to update a record with the c...

UpdateRecord.jpg
robmstahl1 by Tera Contributor
  • 5678 Views
  • 3 replies
  • 2 helpfuls

Resolved! How to Parent field value based on Child records field value

Hi , We have a requirement to set the parent field 'service cat' (choice field - choices are 'support' and 'business'). The Related list has a Services which can have multiple records. Both the parent and child are on the same table(cmdb) with the di...

Sagar S by Tera Contributor
  • 2235 Views
  • 4 replies
  • 1 helpfuls
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