UI page pop-up

NAIDILE S · ‎09-11-2023

Hi All
I have a UI page , where I added this Issue with (choice field) and want that information to be on INC form . but the information is not getting populated .
Here , I'm creating Incident from Security incident , and Issue with info needs to populated on INC table
Note: Issue with is only on INC form not on Security incident form

Can anyone help me on this.

Thankyou

Peter Bodelier · ‎09-14-2023

Allright, then I expect you also adjusted script include sn_si.SecurityIncidentUtils function createIncidentFromSecurityIncident?

Then back to basic debugging.
I see the form field is readonly. How is it made readonly? Does the user have rights to fill that field at all?
If yes, try to use script tracer to find where the error lies.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

NAIDILE S · ‎09-14-2023

ya i adjusted script include sn_si.SecurityIncidentUtils function createIncidentFromSecurityIncident.
yes the user have acccess to issue with field .

Peter Bodelier · ‎09-14-2023

Then indeed, please try to start with script tracer, to see if the value of the field is carried over to all underlying scripts, and continue from there.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

NAIDILE S · ‎09-11-2023

@Peter Bodelier

HTML:

<?xml version="1.0" encoding="utf-8" ?>

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null">

<style>

.form-section {

margin-bottom: 15px;

}

.form-control{

border-color: #939593;

}

</style>

<g:ui_form>

<g:evaluate jelly="true">

var jvar_secIncId = jelly.sysparm_sys_id;

var secInc = new GlideRecord("sn_si_incident");

var exist = secInc.get(jvar_secIncId);

if (!exist)

secInc.newRecord();

secInc;

</g:evaluate>

<label for="ci" class="col-sm-3 section-title-top">${gs.getMessage('Configuration item')}</label>

</div>

<label class="col-sm-3 section-title-top">${gs.getMessage('Location')}</label>

</div>

<j:if test="${sysparm_action != 'change_request'}">

<div class="col-sm-3 section-title-top">${gs.getMessage('Impact')}</div>

<g:evaluate var="jvar_property">

var prop;

if ("${sysparm_action}" == "incident")

prop = GlideChoiceList.getChoiceList('incident', 'impact');

else if ("${sysparm_action}" == "problem")

prop = GlideChoiceList.getChoiceList('problem', 'impact');

</g:evaluate>

<g2:options choiceList="$[prop]" choiceValue="$[secInc.impact.toString()]" />

</select>

</div>

<div class="col-sm-3 section-title-top">${gs.getMessage('Urgency')}</div>

<g:evaluate var="jvar_property">

var prop1;

if ("${sysparm_action}" == "incident")

prop1 = GlideChoiceList.getChoiceList('incident', 'urgency');

else if ("${sysparm_action}" == "problem")

prop1 = GlideChoiceList.getChoiceList('problem', 'urgency');

</g:evaluate>

<g2:options choiceList="$[prop1]" choiceValue="$[secInc.urgency.toString()]" />

</select>

</div>

</j:if>

<j:if test="${sysparm_action == 'change_request'}">

<div class="col-sm-3 section-title-top">${gs.getMessage('Priority')}</div>

<g:evaluate var="jvar_property">

var prList = GlideChoiceList.getChoiceList('change_request', 'priority');

</g:evaluate>

<g2:options choiceList="$[prList]" choiceValue="$[secInc.priority.toString()]" />

</select>

</div>

</j:if>

<label for="short_desc" class="col-sm-3 section-title-top">${gs.getMessage('Short description')}</label>

</div>

<label for="desc" class="col-sm-3 section-title-top">${gs.getMessage('Description')}</label>

<textarea id="desc" class="col-sm-9 form-control" rows="3" name="desc" aria-label="${JS,HTML:gs.getMessage('Description')}">${HTML:secInc.description}</textarea>

</span>

</div>

<button class="btn-default btn" style="min-width: 5em" onclick="return onCancel();" name="cancel" id="cancel">${gs.getMessage('Cancel')}</button>

<button class="btn-primary btn" onclick="return onSubmit();" name="submit" id="submit" style="min-width: 5em">${gs.getMessage('Submit')}</button>

</footer>

</g:ui_form>

</j:jelly>

Client Script:

function setCustomEvent() {

if (typeof window.CustomEvent === "function") return false; //If not IE

function CustomEvent(event, params) {

params = params || {

bubbles: false,

cancelable: false,

detail: undefined

};

var evt = document.createEvent('CustomEvent');

evt.initCustomEvent(event, params.bubbles, params.cancelable, params.detail);

return evt;

}

CustomEvent.prototype = window.Event.prototype;

window.CustomEvent = CustomEvent;

}

function onCancel() {

if (gel('react').value) {

var event;

//The following if-else is 'Event' polyfill for IE

if (typeof(Event) === 'function') {

event = new Event('SIR_WORKBENCH_POPUP_CANCEL');

} else {

event = document.createEvent('Event');

event.initEvent('SIR_WORKBENCH_POPUP_CANCEL', true, true);

}

window.parent.dispatchEvent(event);

} else

GlideDialogWindow.get().destroy();

return false;

}

function onSubmit() {

window.setTimeout(function() {

jQuery("#submit").prop('disabled', true);

});

var result = true;

if (gel('react').value) {

try {

var body = {};

if(gel('secId'))

body['si_sys_id']= gel('secId').value;

if(gel('short_desc'))

body['short_desc']= gel('short_desc').value;

if(gel('desc'))

body['description']= gel('desc').value;

if(gel('impact'))

body['impact']= gel('impact').value;

if(gel('urgency'))

body['urgency']= gel('urgency').value;

if(gel('ci'))

body['cmdb_ci']= gel('ci').value;

if(gel('loc'))

body['location']= gel('loc').value;

if(gel('priority'))

body['priority']= gel('priority').value;

var restEndPoint = "/api/sn_app_secops_ui/v1/secops_ui_si_actions/" + gel('resource_url').value;

var requestBody = JSON.stringify(body);

var client = new XMLHttpRequest();

client.open("post", restEndPoint);

client.setRequestHeader('Accept', 'application/json');

client.setRequestHeader('Content-Type', 'application/json');

client.setRequestHeader("X-UserToken", g_ck);

client.setRequestHeader("X-WantSessionNotificationMessages", true);

client.onreadystatechange = function() {

if (this.readyState == this.DONE) {

setCustomEvent();

params = {

detail: JSON.parse(this.response)

};

window.parent.dispatchEvent(new CustomEvent('SIR_WORKBENCH_POPUP_SUBMIT', params));

//console.log(JSON.parse(this.response));

}

};

client.send(requestBody);

return false;

} catch (e) {

return true;

}

return true;

}

Processing script:

var securityIncident = new GlideRecord("sn_si_incident");

if (/^[0-9a-fA-F]{32}$/.test(secId))

securityIncident.get(secId);

else

secId = securityIncident.getUniqueIdentifier();

securityIncident.description = desc;

securityIncident.short_description = short_desc;

if (action == "change_request") {

securityIncident.priority = priority;

var changeRequest = (new SecurityIncidentUtils()).createChangeFromSecurityIncident(securityIncident);

if(changeRequest.indexOf("Error") == -1)

gs.addInfoMessage(gs.getMessage("Change request {0} was created.", changeRequest));

else

gs.addErrorMessage(gs.getMessage("Could not create the Change Request."));

}

else if (action == "incident") {

securityIncident.impact = impact;

securityIncident.urgency = urgency;

// Need urgency and impact together to generate Incident priority

var incident = (new SecurityIncidentUtils()).createIncidentFromSecurityIncident(securityIncident);

if(incident.indexOf("Error") == -1)

gs.addInfoMessage(gs.getMessage("Incident {0} was created.", incident));

else

gs.addErrorMessage(gs.getMessage("Could not create the Incident."));

}

else if (action == "problem") {

securityIncident.impact = impact;

securityIncident.urgency = urgency;

var prb = (new SecurityIncidentUtils()).createProblemFromSecurityIncident(securityIncident);

if (prb.indexOf("Error") == -1)

gs.addInfoMessage(gs.getMessage("Problem {0} was created.", prb));

else

gs.addErrorMessage(gs.getMessage("Could not create the Problem."));

}

response.sendRedirect("sn_si_incident.do?sysparm_query=sys_id=" + secId);