Unable to access ServiceNow IDE and Build agent in my PDI

[sireeshaece]

Hi All,

I noticed that I'm unable to access ServiceNow IDE in my PDI. Can someone help to provide what are the pre- requisites for this? 

@Bhavya11 
Thanks,
Sireesha M

[soumyadeep10]

Hi @sireeshaece ,

This shouldn't be happening. Can you check below:

1. If you're using the System Administrator user account and although you're an admin, IDE isn't visible for you, can you also add the role 'sn_glider.ide_git_user'.

2. If above doesn't work then can you create a new user and grant him 'admin' as well as 'sn_glider.ide_git_user' and then check logging with that account.

3. Please do make sure you're not impersonating a non-admin user/user without the specific role mentioned above, when searching for IDE

4. Also, try refreshing the instance from ServiceNow Developers > manage my instance.

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[Dr Atul G- LNG]

Hi @sireeshaece 

https://youtu.be/jGOMRpZIo3o

Build agent : 

Yokohama Patch 8. or

Zurich Path 2 or above

[Bhavya11 · Accepted solution]

hi @sireeshaece ,

you need to have PDI in one of Zurich Yokohama,

 then in Plugins try to install sn_glider if it is not installed

then install  sn_try_build_agent

If this information proves useful, kindly mark it as helpful or accepted solution.

Thanks,

BK