We're having trouble opening your instance due to an internal error. We should have it fixed in a fe

[teralavinay]

Last used: 33 days 11 hours ago

Status

Hibernating

Build agentInstalled

ServiceNow studioInstalled

App engine studioInstalled

VersionZurich

Wake instance

[Dr Atul G- LNG]

Hi @teralavinay 

1. There is no support available for PDI.
2. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

But please note

Don't worry; this is quite common these days.

Over the last few days, I have seen many community members experiencing delays when requesting a PDI. In some cases, the waiting time has been 6–7 days, even for lower ServiceNow versions.

You can try requesting a lower-version instance, such as Zurich or earlier, and then upgrade it to the latest release. The upgrade process typically takes around 3–4 hours.

For now, patience is the key, as PDI availability depends on overall demand and infrastructure capacity.