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Why problem ticket is going on "Root cause analysis" when I am canceling the ticket?

Prathamesh Chav
Tera Contributor

‎01-27-2025 02:15 AM

Why problem ticket is going on "Root cause analysis" when I am canceling the ticket?

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-27-2025 02:16 AM

Hi @Prathamesh Chav 

 

Please check is any BR / flow running in backend? and ticket is Incident or prb?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Prathamesh Chav
Tera Contributor
In response to Dr Atul G- LNG

‎01-27-2025 02:29 AM

No flow/BR

 

Ticket is on problem

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Prathamesh Chav

‎01-27-2025 02:38 AM

Hi @Prathamesh Chav 

 

I tried it in my PDI and it is working as expected in the Assess phase. In which you are trying to cancel the pub.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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