Why problem ticket is going on "Root cause analysis" when I am canceling the ticket?

[Prathamesh Chav]

Why problem ticket is going on "Root cause analysis" when I am canceling the ticket?

[Dr Atul G- LNG]

Hi @Prathamesh Chav 

Please check is any BR / flow running in backend? and ticket is Incident or prb?

[Prathamesh Chav]

No flow/BR

Ticket is on problem

[Dr Atul G- LNG]

Hi @Prathamesh Chav 

I tried it in my PDI and it is working as expected in the Assess phase. In which you are trying to cancel the pub.