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ā06-06-2025 02:50 AM
Hi,
There is a workspace called "IT Remediation Workspace".
Here , under the list view i have 2 sections
1. Remediation tasks
2.Impacted Assests
1. In Remediation tasks section i have the records which gives an error "Record not found" when i try to open and there is difference in records in the standard UI and workspace view. How do i check this issue? and some active remediation tasks assigned to the users is not even visible in the native view after adding the filter which is present in the workspace
2. In impacted assets how do i check the filter which is configured OOTB and want to understand it .
kindly help me with this ,
Thanks
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ā06-06-2025 03:55 AM
this table holds the audience for UX List "sys_ux_applicability_m2m"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā06-06-2025 03:22 AM
seems there is some query business rule which is blocking on Remediation task table and hence "Record not found" is shown
To check this go to sys_ux_list and then search with Title
Check what conditions are applied there
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā06-06-2025 03:41 AM
Thanks @Ankur Bawiskar
Ill check this one , and if i any doubts ill come back
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ā06-06-2025 03:51 AM
@Ankur Bawiskar
Can you please guide me with the audience table name for the workspace
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ā06-06-2025 03:55 AM
this table holds the audience for UX List "sys_ux_applicability_m2m"
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader