Workspace List view issue

NAIDILE S
Tera Contributor

Hi,
There is a workspace called "IT Remediation Workspace".
Here , under the list view i have 2 sections
1. Remediation tasks 

2.Impacted Assests

NAIDILES_0-1749203052001.png

1. In Remediation tasks section i have the records which gives an error "Record not found" when i try to open and there is difference in records in the standard UI and workspace view. How do i check this issue? and some active remediation tasks assigned to the users is not even visible in the native view after adding the filter which is present in the workspace
2. In impacted assets how do i check the filter which is configured OOTB and want to understand it .

kindly help me with this ,
Thanks

  • A
1 ACCEPTED SOLUTION

@NAIDILE S 

this table holds the audience for UX List "sys_ux_applicability_m2m"

AnkurBawiskar_0-1749207322785.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron
Tera Patron

@NAIDILE S 

seems there is some query business rule which is blocking on Remediation task table and hence "Record not found" is shown

To check this go to sys_ux_list and then search with Title

Check what conditions are applied there

AnkurBawiskar_0-1749205311494.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thanks @Ankur Bawiskar 
Ill check this one , and if i any doubts ill come back 

@Ankur Bawiskar 
Can you please guide me with the audience table name for the  workspace 

@NAIDILE S 

this table holds the audience for UX List "sys_ux_applicability_m2m"

AnkurBawiskar_0-1749207322785.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader