About the severity of known errors

[亮太玉]

Please tell us about the severity of known errors.

It says, "The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables."

Is it correct that the lower the value, the more important it is?

[Uncle Rob]

Where are you seeing this?
Known Error is a problem management concept but I'm seeing no field anywhere in Problem or problem-adjacent tables that have a field called "severity".

Is this possibly a custom build?

[亮太玉 · Accepted solution]

I received the following response from support.

Yes, whatever you said is correct.
The lower the value, the more important it is.