Agent workspace Vs Service Operations Workspace

[Shantharao]

Hello All,

Is there any business impact if we decommissioning Agent workspace and Activate Service Operations Workspace
I want to understand if any risks exist when deprecating ITSM Agent Workspace and replacing it with Service Operations Workspace
I want to understand the business impact and any issues occur while replacing with SOW
Are we use both AWS and SOW parallelly, or do we keep only workspace at a time
I appreciate your valuable suggestions  
Thanks

[Community Alums]

Hi @Shantharao ,

There won't be any impact/issue if you decommissionAgent workspace and Activate Service Operations Workspace!!

Service Operations Workspace is a configurable workspace, which as SN puts it is newer, more flexible technology than Agent workspace. The look and feel of SOW and Agent workspace might seem the same at first glance but SOW is way more configurable. Apparently Agent workspace will be deprecated and customers should start moving towards the SOW configurable workspace. I would reach out to your account manager to coordinate a demo of SOW. They will be able to "sell" you on all the benefits of moving to SOW from Agent Workspace.

[IramR]

Can you tell me when will ServiceNow stop supporting Next Experience view and completely move to Service Operations Workspace