Benefit of ServiceNow impact portal?

[Servicenow lear]

Hello everyone,

I want to understand the benefit of ServiceNow impact portal.

I use it to run health scan assessments and instance performance.

other than that I do not see any real value or is there and we are not using it.

I am contemplating on using Best practice Engine for the same if it is health scan I need. 

Need words of wisdom from the servicenow experts

[Amit Gujarathi]

HI @Servicenow lear ,
I trust you are doing great.

The ServiceNow Impact Portal, while often used for health scan assessments and instance performance monitoring, offers a broader range of benefits that may not be immediately apparent but can significantly enhance your ServiceNow experience. Here are some key advantages:

1. Strategic Planning and Insights: The Impact Portal provides insights and recommendations tailored to your organization's specific ServiceNow journey. It helps in identifying areas for improvement and growth, aligning with your strategic objectives.

2. Customized Roadmaps: It allows you to create customized roadmaps for your ServiceNow implementation. This ensures that your development and expansion plans on the platform are aligned with your business goals and objectives.

3. Enhanced Visibility and Control: The portal offers a centralized view of your ServiceNow environment, making it easier to manage and control various aspects of your ServiceNow instances. This increased visibility is crucial for effective governance and operational management.

4. Best Practice Guidance: Similar to the Best Practice Engine, the Impact Portal provides best practice recommendations. However, it goes a step further by offering more context-specific advice that can be crucial for complex implementations.

5. Proactive Issue Identification: Beyond health scans, the portal can proactively identify potential issues and inefficiencies, allowing you to address them before they become problematic.

6. Performance Benchmarking: It provides benchmarking against industry standards and similar organizations, helping you understand where you stand and what improvements can be made.

7. User Engagement and Adoption: The portal can offer insights into user adoption and engagement, which is key to ensuring that your ServiceNow investment is fully utilized and effective.

8. Continuous Improvement: With regular updates and insights, the Impact Portal supports continuous improvement of your ServiceNow environment, keeping it in line with evolving business needs and technological advancements.

[Dr Atul G- LNG]

Hi @Servicenow lear 

ServiceNow Impact personalizes your digital transformation journey on the Now Platform and accelerates your time-to-value. Maximize and accelerate the return on your ServiceNow investment through our software and human-led programs.

This doc provide you more details

https://docs.servicenow.com/bundle/utah-impact/page/product/impact/concept/impact-program.html#:~:te....

[ersureshbe]

Hi, The Impact module is specifically built to understand the instance pain areas and provide ServiceNow advocate support. The Support to follow industry standards. If a subscription is purchased, the ServiceNow team monitors the instance very focusfully and provides expert advice to improve the health and platform scores.

[Tony K]

You get out of it what you put into it. I'll be the first one to say it takes time and effort on your end to make it worth it. We are a small team so being able to take advantage of every offering is tough. Basically the concept is to help you grow in use of the platform, track adoption, make sure your instance is healthy, track metrics, get some learning credits, etc. We use the technical accelerators the most. Those are things that as a ServiceNow team we have control over. Some of the metrics don't pertain to what the ServiceNow team does but what other teams are responsible for like the helpdesk. 

You should have a point person for the program that you meet with more frequently to get it setup, then after that we have quarterly check ins.