Can we edit the Pre fix [ Ext ] for email notifications sent from ServiceNow to users for Surveys

[soumyadaggula]

Hi Team , 
We have a requirement to remove the pre fix [Ext] when an email is sent out for Survey or any request approval from ServiceNow . 
Is this possible ?

[Kieran Anson]

This would be something your organisations email administrators will need to perform. That [EXT] is likely added my an email filtering platform, and te service-now.com needs to be whitelisted. 

[ersureshbe]

Hi, Can you try below steps to change the template

Login to ServiceNow Homepage  with Admin Rights > left navigation > type 'Notification' > underneath go to 'System Notification' > Notification > find which template supporting 'Use subject line and filter' > Modify as per your requirement.

[steverogers]

Yes, it's possible to remove the "[Ext]" prefix in ServiceNow emails. You'll need to modify the email notification settings in ServiceNow. Specifically, you can adjust the email template or script that adds the prefix, ensuring it's excluded for survey or request approval emails. This may involve customizing the email processing logic or headers based on specific conditions.