Engagement messanger SAML pop-up
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10-09-2024 12:15 PM
Hello,
I have Engagement messanger in an external website already connected with SSO Saml but when i try to open Engagement Messanger, it's open a pop-up for a seconds to do a SAML again.
There is a way to remove this pop-up ?
Thank you
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10-18-2024 07:58 AM
@Otmane FARAJ wrote:Hello,
I have Engagement messanger in an external website already connected with SSO Saml but when i try to open Engagement Messanger, it's open a pop-up for a seconds to do a SAML again.
There is a way to remove this pop-up ?
Thank you
The problem is likely due to how the SAML authentication flow is handled. This can occur if the session established by the SAML Single Sign-On (SSO) is not being persisted properly. To resolve this, you can check the session timeout settings in your SAML Identity Provider (IdP) to ensure longer session duration. Additionally, review the website's cookie settings to confirm that the session cookie is maintained. If possible, modify the SAML authentication to handle the session in the background without triggering a pop-up.
