Configure ServiceNow to Connect to SuccessFactors using OAUTH 2.0

[Robin Chadwick1]

How do we configure ServiceNow to use OAUTH 2.0 connect to SuccessFactors so we can pull employee details into a user record in ServiceNow.

We have a need to, when a new user is created in ServiceNow, connect to SuccessFactors and pull 3 employee data attributes from SuccessFactors and populate those attributes in that persons user record in ServiceNow.

The user record is being created already via a data import. We have implemented the SuccessFactors spoke.

We have been able to connect to SuccessFactors via Basic Authentication, but architecture mandates we must us OAUTH 2.0.

Is there anyone that has done this before or has details for how to configure SuccessFactors and ServiceNow?

[JP - Kyndryl · Accepted solution]

Hi Robin,

I have never implemented this integration, but I found these on the SAP site:

https://api.sap.com/odata/1.0/catalog.svc/Files('0f3fba7ae5254c68bfeabbc0db87ab51')/$value

See Section 4.2

and it refers to this document:

https://api.sap.com/package/ServiceNowAdapter/overview

[Robin Chadwick1]

Thanks.  I will review and see if it provides me what I need.  If it does, I'll accept the solution.