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Architect
A dedicated space for enterprise architects to discuss platform topics and the latest advancements on the ServiceNow AI Platform.â
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Activity in Architect
Featured Integration Design - How to choose the best pattern to integrate ServiceNow with other systems
Every ServiceNow implementation eventually faces a critical integration design decision: which pattern to use when connecting the platform to external systems. ServiceNow offers dozens of integration patterns, from Integration Hub Spokes to Zero Copy...
- blog
- Architect
Featured CTA Series The Journey from Code to Strategy - Part 1
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
- blog
- Architect
Stop incidents from popping up in tabs automatically
Incidents/ Request keep popping up while i have a tab open working on a current incident . How do i disable auto opening request/incidents so that i can complete my current incident without interruption? Please help
- Question
- Architect
Need help with migration approach suggestions for a complex scenario
Hello All, I am involved in a large scale migration initiative involves consolidating GRC capabilities from a source ServiceNow platform into a target ServiceNow platform while preserving both System IDs (Sys IDs) and business/functional identifiers...
- Question
- Architect
The Only Way to Reduce Clone TimesâĤ Is to Stop Cloning So Much Data
This is for large ServiceNow customersâ50M+ Task records, many ServiceNow products, multiple sub-production environments, and regulatory requirements requiring years of record retention.Here is a real-world scale example:84.6M Task records1.65M activ...
- Question
- Architect
Resolved! Scoped applications and technical debt
Hi, When considering implementing scoped apps, I would like to know whether these can have the potential to cause performance issues and increase technical debt. In one scenario, a plugin will be installed in its own scope and discovers network infor...
- Question
- Architect
Hardening ServiceNow APIs: An Architectâs Guide to Secure Integration Architecture
Abstract As Generative AI and Agentic Workflows become ever increasingly popular, integrations between systems and connecting to commercial LLMs have become an increasingly important discussion point with security teams. Yes, all integrations general...
- Article
- Architect
Microsoft Active Directory V2 Integration with ServiceNow
Hi Community Members,I recently implemented the Microsoft Active Directory (AD) V2 Spoke Integration in ServiceNow, and I must say it was one of the most interesting integrations I have worked on.Problems Faced:1. User Deprovisioning ProcessThere was...
- Question
- Architect
Email is not the villain
Earlier this year I worked with a large European IT services and digital transformation provider on its bid to take over the customer service operations of a global professional services firm. With the key sales meetings and presentations now done, ...
- Article
- Architect
"Requested by" & "Assigned to" field is missing in the old change
There's an existing Business Rule that automatically hides deactivated users from anyone without specific roles like Since our change requesters/assignees don't carry those roles, once a user gets deactivated, they can no longer see that person refe...
- Question
- Architect
CSDM 5.0 and CMDB Governance Form the Mandatory Backbone for Enterprise Agentic AI
Executive SummaryAs enterprise organizations rapidly invest in Generative AI (Gen AI) and autonomous agentic workflowsâ such as ServiceNow's Now Assist and AI Agentsâan operational reality has surfaced: AI initiatives inevitably stall or fail when de...
- Article
- Architect
ITSM and CSM Together: A Practical Architecture Guide for Enterprise Service Delivery
Running ITSM and CSM side-by-side on ServiceNow is easy enough. The hard partâand where most enterprise rollouts get messyâis figuring out where the two should actually talk to each other. Too often, teams either build an over-engineered web of custo...
- Article
- Architect
Knowledge Management Governance, Roles, Ownership Groups and Access Model - HRSD
Hi Experts, We recently conducted a workshop on ServiceNow Knowledge Management in HRSD and are looking for guidance on a few topics related to governance, access management, roles, ownership, and Knowledge Blocks. We would appreciate any best practi...
- Question
- Architect
Best Practice for Migrating Legacy Custom Parent-Child Data to CSM Case and Case Task
Best Practice for Migrating Legacy Custom Parent-Child Data to CSM Case and Case TaskHi Community,We are currently planning a data migration from an existing legacy Guest Relations application into a new ServiceNow Customer Service Management (CSM) i...
- Question
- Architect
Splitting Snow instance to two instance for 2 org best practice
Hello All , I would like to get some guidance or best practice on this scenario : We are using 1 instance as a company but we might have to split the instance into two org with seperate identities. What is the best rpactice on disconnecting data and...
- Question
- Architect
Clarification on Group Approvals vs Individual Approvals for Change Requests
Hi Team,We are using Change Management with Group Approvals. We have disabled Individual Approvals and are currently using only Group Approvals.I have two questions regarding the approval behavior:For one Change Request, two group approvals are creat...
- Question
- Architect
ServiceNow Role Management vs. Enterprise Identity Tools
The Friction Point: Roles vs. PersonasThe core problem is that ServiceNow roles are either way too granular or way too broad for a standard IdM setup.An Identity tool wants to provision a simple job personaâlike "Level 1 Service Desk Agent". But behi...
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