Current ServiceNow Capability Chart

[Todd Haggar]

Does anyone have a current ServiceNow capability chart to brief executives on ServiceNow capabilities? I attached a couple old ones. I have asked for a new one, but was told ServiceNow updates capabilities too often to create a capability chart.

Thank you,

Todd

[Joe S1 · Accepted solution]

Here's the latest as of 3/29/23

[Navneet2]

Hello Marcos,

thanks for your response above. However, the "Full Capability Map", which I came across (after following your instructions), was this one (which is dated March-2025) -> https://mynow.servicenow.com/now/best-practices/assets/servicenow-capability-map

Now, my question is -> that, how can we ensure that if this is the latest and the most current version of the "Full Capability Map" documentation?

Also, there was another one I came across with, for which I am not sure that if that's the most recent and if the most relevant one!

Could you guide me please, if there's a version for this running year 2026 with the "Australia Version".

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Fig.1:

 

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Fig.2:

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Fig.3:

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[Marcos Kassak]

Hi @Navneet2,

This is the latest I could grab for you from the Partner Portal:

I believe they will update the one on the Best Practices Portal soon, but the above is dated: Last updated on 17th May 2026. Thanks to @lucamorlupi for building the Mother of All Decks!

[MrSmitty]

Could you upload the actual file?

[Marcos Kassak]

That's an 800-page pptx, so it won't be possible to upload due to size restrictions. I don't want to paste an external link here, but I have uploaded it to Google Drive. Send me a message, and I'll drop the link. If you work on the partner ecosystem, you can easily find it by searching the Partner Portal for MOAD.

[Andrew G · Accepted solution]

October 2024.