Custom Scoped Application Logs

[Ddhenry42]

Hello,

My team implemented a scoped application that works as a backend CMS for a small team of writers to build a monthly newspaper and send it out to their subscribers and publish it on a website. We went live with the Custom Scoped application a number of months ago, but this project is to modernize a large number of legacy applications, some of which are housed outside of ServiceNow. Since that is the case, we gather our logs for our GSS and all out applications in a centralized place that is not ServiceNow.

That gets to the root of my question. I currently send logs via midserver to this repository by scheduled export sets, but we are running into the issue of all the system logs and the logs for this new application not being differentiated. I was wondering what others have done for this in the past? I can't be the first one that wants to have a bucket for my logs. I also should clarify when i say logs, i mean transactions and events that happen on the applications tables and forms.

I have seen where the idea of adding some system properties to the scoped application but unsure if that will give me what i want? Which is the ability to have all my system logs, but if i want to look at my new scoped application logs only, i can look at them without all the other noise.

The "logging.verbosity" System Property

The "logging.destination" System Property

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714743

Thanks in advance for anyone willing to provide feedback.

[Kristen Ankeny]

Are you able to add a condition on your integration to look at the "source" on the log entry? This should reflect the scoped application.