We are currently working on modelling CSM + CSDM, and we are following the CSM + CSDM alignment model recommended by ServiceNow. As per the model, the Service Model (cmdb_model) and Sold Product should both be linked to the Service Offering.
However, in the platform we are facing a limitation:
A Service Offering can be linked to a Sold Product only when both share the same Service Model (cmdb_model).
I created a CMDB Model with the category “Service Application”, and I am attempting to select this model in the Service Offering. But in the Service Offering form, the model can be selected only if there is a corresponding mapping in Model Category.
Could you please advise how we can link a Service Offering with a CMDB Model of type “Application Service”?
Is there a configuration or CSDM-compliant approach we should follow to achieve this mapping?
Your guidance on this would be helpful as this is blocking our CSM + CSDM alignment work.
Model – Monitoring Service
Category - Application Service
Offering trying to link to model –
