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do not inherit files in incidents children of servicenow

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EstebanlBetancu
Tera Contributor

‎02-10-2024 11:45 AM - edited ‎02-10-2024 12:13 PM

Hello, good afternoon, I have a question.

I need that when I have an incident with attached images and then I create a child incident of this one, it inherits the attached images but I don't want this to happen, how do I do this?

 

EstebanlBetancu_1-1707594266678.png

EstebanlBetancu_2-1707594282993.png

 

 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2024 01:43 AM

Hi @EstebanlBetancu 

 

Check the incident properties.

LearnNGrowAtul_0-1707731016272.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Tony Chatfield1
Kilo Patron

‎02-11-2024 02:21 PM

Hi, are you able to clarify where\how you are creating your 'child incident'?
Is this a UI Action? is it custom or OOB ?

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EstebanlBetancu
Tera Contributor

‎02-11-2024 02:34 PM

This comes with the servicenow system, by clicking on the top of the incident you have the option to create a child incident.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-12-2024 01:43 AM

Hi @EstebanlBetancu 

 

Check the incident properties.

LearnNGrowAtul_0-1707731016272.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************