Easy Import not visible for non-admin users on custom table

[Tejas Adhalrao]

Hi everyone,

I have a custom table.
For non-admin users, the Easy Import option is not visible.

The user has these roles:

• import_admin

• import_transformer

Even with these roles, the user still cannot see Easy Import for the custom table.

Is there any additional role, permission, or table setting required to make Easy Import visible for non-admin users?

[rafi_kothapalli · Accepted solution]

This is because the Context Menu IMPORT checks the admin role based on the condition below

gs.hasRole('admin') && !ListProperties.isRelatedList() && !ListProperties.isRefList() && !ListProperties.isRemoteTable()


Context menu link : /sys_ui_context_menu.do?sys_id=8be9fda7bf460100e628555b3f07397b

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724462

[Ankur Bawiskar · Accepted solution]

@Tejas Adhalrao 

it's available only for admins OOTB.

See the KB which says to add extra condition in that OOTB UI Action

Easy import functionality is not available for import_admin users. 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[rafi_kothapalli · Accepted solution]

This is because the Context Menu IMPORT checks the admin role based on the condition below

gs.hasRole('admin') && !ListProperties.isRelatedList() && !ListProperties.isRefList() && !ListProperties.isRemoteTable()


Context menu link : /sys_ui_context_menu.do?sys_id=8be9fda7bf460100e628555b3f07397b

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0724462

[Ankur Bawiskar · Accepted solution]

@Tejas Adhalrao 

it's available only for admins OOTB.

See the KB which says to add extra condition in that OOTB UI Action

Easy import functionality is not available for import_admin users. 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Dr Atul G- LNG · Accepted solution]

Hi @Tejas Adhalrao This is expected behaviour because a non-admin user does not perform administrative activities or configurations. Therefore, only administrators are allowed to use Easy Import.