ServiceNow data Archiving

[Priyanka Jha2]

Hi All,

We have a requirement to validate and configure archive rules in the system. we are able to configure them however there is one configuration which we need to understand. Details Below :

An incident record has a reference field 'Case'. When the case record is archived, the reference field reference changes to the archive table . Screenshots below :

Before Archival :

After Archival :

We wanted to understand how the reference tables are modified. Has anyone experienced this behavior. Please assist,

[Sajilal]

Do you have retain references checked on your Incident table archival rules? which is creating the reference archival table for the case.

Thanks,

Saji

[Rakesh18081]

1. Reference Records in Archived Tables:

   • When a table is archived, the reference records within that table are also archived.
   • These reference records are moved to the corresponding archive tables along with the rest of the data.
   • For example, if you have a reference field pointing to an archived table, the referenced records will be preserved in the archive.

2. Archived Reference Fields:

   • If a table has a reference field pointing to another table (which is not archived), the reference field will still function as expected.
   • The reference field will continue to display the relevant records, even if they are in the archive.
   • However, keep in mind that archived records are not immediately accessible; they need to be restored from the archive if you want to work with them.

3. Restoring Archived Records:

   • To access archived reference records, you can restore them from the archive.
   • ServiceNow provides mechanisms to restore individual records or entire sets of records from the archive.
   • Once restored, the reference records become active again and can be used in your processes.