Email attachment duplicacy

Sachin bagyal
Tera Contributor

we have created an app where we sent emails to one or more than individual. For example: When I am sending an email to X & Y with an attachment. so, after sending the mail a record has been created in our system regarding the mail and if I am sending another mail from that record with diffrent attachment so its going with the attachments which I have already shared in the previous mail. 

So is there any way to stop or control sending the attachments which I have already shared. second time from where I am sending the email is in the screenshot mentioned below.

2 REPLIES 2

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Sachin bagyal 

No mate, as per my understanding, the system doesn’t know if it’s the same attachment for different ones. So, either you need to add logic and compare the name of the attachment and stop, which would be a good customization. In OOTB, there’s no way to do this. These are just my thoughts.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron
Tera Patron

@Sachin bagyal 

the 2nd email is from compose section?

How are you including attachments in the 1st email? are you using Normal notification on that table with "Include attachment" checkbox as true?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader