User have the "Knowledge" role Service Operation workspace List "Pencil icon" showing

[jaiho_rai]

Hi Everyone ,

User not able see 

Version - XANADU - PATCH 7

User have the "Knowledge" role , 

When clicked then it will show below :

If user logged via admin role 

It will show Icon with checkbox (customer needed in the same way)

Below the details when click on "i" then below it will show as a preview 

[Dr Atul G- LNG]

Hi @jaiho_rai 

This is something new, if you check is your have latest version of SOW then you can see pencil icon. even this pencil icon you can see in all list view on SOW even in incident as well. Bring SOW to latest version.

[jaiho_rai]

@Dr Atul G- LNG  and this is not related to version I guess, because I checked for XANADU patch 4 / patch 7 and yokohama.

User able to see pencil icon on list view of SOW

[Dr Atul G- LNG]

Hi @jaiho_rai 

I am at Yokohama and I can say it is SOW version only not of patch. There is nothing harmful to update the SOW and try. 

[jaiho_rai]

I believe it's latest version