Error message in system log : Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()"..
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01-03-2025 02:49 AM
Hi all,
we have been reviewing our system logs and we foound out that we have over a thousand ERROR logs in com.glide.ui.ServletErrorListener resource with the following message:
Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()" because "ac" is null: java.lang.NullPointerException: Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()" because "ac" is null: com.glide.ui.monitor.BucketStats.write(BucketStats.java:31)
com.glide.ux.metrics.stats.ApplicationCollector.lambda$write$2(ApplicationCollector.java:52)
java.base/java.util.HashMap.forEach(HashMap.java:1421)
com.glide.ux.metrics.stats.ApplicationCollector.write(ApplicationCollector.java:49)
com.glide.ux.metrics.stats.ClientInteractionXmlStatsProvider.write(ClientInteractionXmlStatsProvider.java:28)
com.glide.sys.stats.Statistician.write(Statistician.java:48)
com.glide.sys.stats.Statistician.createDocument(Statistician.java:101)
com.glide.ui.XMLStats.toDocumentWithInclude(XMLStats.java:68)
com.glide.ui.XMLStats.stats(XMLStats.java:42)
com.glide.processors.XMLStatsProcessor.process0(XMLStatsProcessor.java:12)
com.glide.processors.AAdminProcessor.process(AAdminProcessor.java:21)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:762)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:313)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:187)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:175)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:58)
com.glide.sys.Transaction.run(Transaction.java:2734)
com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:35)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
java.base/java.lang.Thread.run(Thread.java:840)
Have you encountered such error log before? Could anyone please help me to understand what this indicates and what can be done about that?
Thank you.
Best Regards,
Marketa
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01-03-2025 04:01 AM
what's the timing of this? are you running any script and then that log comes?
It would be very difficult to know which script is causing that error in system logs
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-03-2025 04:12 AM
we have already like 2 000 logs for today with this message, and these are occurring every minute (daily)
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01-03-2025 04:37 AM
is it an error or warning?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-03-2025 04:38 AM
it is an error, thank you