Error message in system log : Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()"..

marketa_w
Tera Expert

Hi all,

 

we have been reviewing our system logs and we foound out that we have over a thousand ERROR logs in com.glide.ui.ServletErrorListener resource with the following message:

 

Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()" because "ac" is null: java.lang.NullPointerException: Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()" because "ac" is null: com.glide.ui.monitor.BucketStats.write(BucketStats.java:31)
com.glide.ux.metrics.stats.ApplicationCollector.lambda$write$2(ApplicationCollector.java:52)
java.base/java.util.HashMap.forEach(HashMap.java:1421)
com.glide.ux.metrics.stats.ApplicationCollector.write(ApplicationCollector.java:49)
com.glide.ux.metrics.stats.ClientInteractionXmlStatsProvider.write(ClientInteractionXmlStatsProvider.java:28)
com.glide.sys.stats.Statistician.write(Statistician.java:48)
com.glide.sys.stats.Statistician.createDocument(Statistician.java:101)
com.glide.ui.XMLStats.toDocumentWithInclude(XMLStats.java:68)
com.glide.ui.XMLStats.stats(XMLStats.java:42)
com.glide.processors.XMLStatsProcessor.process0(XMLStatsProcessor.java:12)
com.glide.processors.AAdminProcessor.process(AAdminProcessor.java:21)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:762)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:313)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:187)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:175)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:58)
com.glide.sys.Transaction.run(Transaction.java:2734)
com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:35)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
java.base/java.lang.Thread.run(Thread.java:840)

 

Have you encountered such error log before? Could anyone please help me to understand what this indicates and what can be done about that?

 

Thank you.

 

Best Regards,

Marketa 

 

9 REPLIES 9

Ankur Bawiskar
Tera Patron
Tera Patron

@marketa_w 

what's the timing of this? are you running any script and then that log comes?

It would be very difficult to know which script is causing that error in system logs

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

we have already like 2 000 logs for today with this message, and these are occurring every minute (daily)

@marketa_w 

is it an error or warning?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

it is an error, thank you