Error message in system log : Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()"..

[marketa_w]

Hi all,

we have been reviewing our system logs and we foound out that we have over a thousand ERROR logs in com.glide.ui.ServletErrorListener resource with the following message:

Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()" because "ac" is null: java.lang.NullPointerException: Cannot invoke "com.glide.monitor.AbstractBucketCollector.getName()" because "ac" is null: com.glide.ui.monitor.BucketStats.write(BucketStats.java:31)
com.glide.ux.metrics.stats.ApplicationCollector.lambda$write$2(ApplicationCollector.java:52)
java.base/java.util.HashMap.forEach(HashMap.java:1421)
com.glide.ux.metrics.stats.ApplicationCollector.write(ApplicationCollector.java:49)
com.glide.ux.metrics.stats.ClientInteractionXmlStatsProvider.write(ClientInteractionXmlStatsProvider.java:28)
com.glide.sys.stats.Statistician.write(Statistician.java:48)
com.glide.sys.stats.Statistician.createDocument(Statistician.java:101)
com.glide.ui.XMLStats.toDocumentWithInclude(XMLStats.java:68)
com.glide.ui.XMLStats.stats(XMLStats.java:42)
com.glide.processors.XMLStatsProcessor.process0(XMLStatsProcessor.java:12)
com.glide.processors.AAdminProcessor.process(AAdminProcessor.java:21)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:762)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:313)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:187)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:175)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:58)
com.glide.sys.Transaction.run(Transaction.java:2734)
com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:35)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635)
java.base/java.lang.Thread.run(Thread.java:840)

Have you encountered such error log before? Could anyone please help me to understand what this indicates and what can be done about that?

Thank you.

Best Regards,

Marketa 

[AishwaryaS1]

Is your issue resolved ? I'm also facing the same issue for Dynamic content Block which is added on the dashboard. when I refresh the content block on dashboard the error appears in the system log

[timgriffith]

We have also seen this. Has anyone been able to determine which object is creating the issue?

[edfingleton]

Hi Marketa,

This appears to relate to a shift to calling packages in a different way. SN has referred me to this article which directly references that package and a change to how it needs to be called. There's a tool to use to help change these calls (i'm investigating the same at the moment.).

https://www.servicenow.com/docs/bundle/washingtondc-api-reference/page/script/general-scripting/conc...

Ed

[garrett_griffin]

It's not. I promise. They're wrong. Package removal tool was important like 7+ years ago at this point.

It's not your code calling the package, it's some sort of OOB code that's calling that package under the hood.

Running into the same issue. Doubt I'll solve it. If I do I'll post back here.

[Geoff Dench]

I'm getting something very similar in my ATF test cases this morning which have manifested themselves in hundreds of test cases/results which were fine yesterday. They are not actually failing but giving me the option to resolve using the Known Errors table but I need to understand what the issue is before I decide to make them Warning or Ignore.