Establishing Continual Improvement Management Module and linking with Demand Module

souravguha
Giga Contributor

‎02-10-2025 11:50 PM

Hi team,

 

I'm trying to establish Continual Improvement Management module for my organization which has variety of products outside of ITSM portfolio. I'm trying to establish a standardized process to be utilized by all business divisions (ITSM and non-ITSM) however I'm facing challenge to integrate ITSM and non-ITSM improvement ideas under one standard ITIL practice.

 

I got an ask from my business to incorporate cost (estimation and approval) in my CIM module, however we also have a separate Demand management module to manage and govern any Demand ticket.

My ask would be:

1. How do we bring in cost in CIM module (estimation & approval)? What would be the level of complexity to introduce cost in CIM module (OOTB functionality)?

2. What are the pros and cons of having cost (estimation & approval) in CIM module?

3. Did anyone try to integrate CIM module with Demand module? 

 

Any lead would be highly appreciated! 

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lastreaction122
Tera Contributor

‎02-11-2025 12:30 PM

@souravguha wrote:

Hi team,

 

I'm trying to establish Continual Improvement Management module for my organization which has variety of products outside of ITSM portfolio. I'm trying to establish a standardized process to be utilized by all business divisions (ITSM and non-ITSM) however I'm facing challenge to integrate ITSM and non-ITSM improvement ideas under one standard ITIL practice.

 

I got an ask from my business to incorporate cost (estimation and approval) in my CIM module, however we also have a separate Demand management module to manage and govern any Demand ticket.

My ask would be:

1. How do we bring in cost in CIM module (estimation & approval)? What would be the level of complexity to introduce cost in CIM module (OOTB functionality)?

2. What are the pros and cons of having cost (estimation & approval) in CIM module?

3. Did anyone try to integrate CIM module with Demand module? 

 

Any lead would be highly appreciated! 

Out of the box, the CIM module doesn’t include cost estimation and approval you need to add custom fields and workflows to capture cost details, which centralizes improvement initiatives across ITSM and non‑ITSM but can duplicate functions already in Demand Management and add complexity; many organizations integrate CIM with Demand Management by linking records or syncing workflows to leverage existing cost approval processes.