GLPI - ServiceNow Integration

[Vidya Shree]

Hi All,

We have a requirement to export the data from GLPI and import it into ServiceNow.

Has anybody worked on a similar requirement or has any idea on how this can be achieved?

Any leads o suggestions would be helpful

Thanks,

Vidyashree

[HugoFirst]

While I'm not familiar with GLPI, I have imported data from a variety of sources and the difficulty lies in the following:
1. Is this a one time load to get the data? Or is this an ongoing need to keep data in sync between GLPI and ServiceNow.   The approach will be different depending upon the answer to this.

2. Determining which table ( or tables ) in ServiceNow will receive the data.

3. Mapping the fields in the GLPI input data to the field elements of the tables to receive the data.

You might find this link helpful:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/tokyo/new_to_servicenow/app_store_lea...