How can I add email senders to a list?

[JesusDanieR]

Hi lovely community,

I am quite new here and also to ServiceNow. Perhaps someone can help me with this request.

I have been told to create a list of sent emails dating back to April for a few email accounts. I need to see the sender email address, date, subject, recipient, and state (processed, ignored, etc.). I can get the list by using sys_email and filtering out what they are asking for, but I don’t know how to add the sender to the list. I cant find any related field to sender or from. Most of the emails are notifications. 

[korensdervs]

Hi there, welcome to the community! ServiceNow can definitely feel overwhelming at first, but you’re on the right track with sys_email. To include the sender, you’ll want to look for the “From” or “User ID” fields—sometimes these are tied to notifications rather than direct email metadata. If it’s missing, you may need to dig into related tables or check with your admin to confirm if that data is being logged. On a side note, just like tackling new systems, getting to know someone first—messaging or chatting online—helps build a connection and see if it clicks before diving deeper. Platforms like https://www.tenderbang.com/ can be great for that kind of approach! Good luck with your list!