How can one expose Service Portfolio (Service and Offerings) to users with no access to Service Now
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‎02-12-2024 01:07 AM
How can one expose Service Portfolio (Service and Offerings) to users with no access to Service Now
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‎02-12-2024 04:56 AM
May be by creating catalog items.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎02-12-2024 06:24 AM
Thank you Atul for the information however the idea is to expose the Services and Offerings to our business consumers and IT consumers. Can you elaborate a little bit more on how the catalogue item would work ?
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‎02-12-2024 06:32 AM
Hi Atul, thank you for your reply. Can you elaborate a little , I could not understand how catalogue item can enable a service offering view for an user with no Service now account ?
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‎02-12-2024 08:31 AM
Buddy, by catalog we expose our service and SO to user. As @Ryan Duce asked same, user means end user (IT) or like customer .
Bcz asper CSDM model if you see
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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