How external tools can update sc_task (catalog tasks) via REST API?

[Suggy]

We are using cart API to create Requests from external tool. Fulfilment will be done by external tool itself, and finally it should close the sc_task.

OOB cart API response will provide only REQ number details (RITM and SCTASK is not be there). How should the external tool be aware of RITM and SCTASK details?

Thnxx

[RaghavSh]

Once the Cart API is triggered, the request and RITM are automatically created, the task depends on the flow designer/workflow attached in the catalog item.

The external tool does not need to know RITM and task , if they are sending you the request and its status, you can write a logic at your end. for example, if they send you the request number and status as closed , you can write any server side script( maybe BR) to close the  sc task and ritm.

Please mark the answer correct/ helpful accordingly.

[Radhika Aluru · Accepted solution]

They need to query RITM or Task table using Request sys_id(Request column in sc_task table) followed by any update calls to change the state value.