How to configure Encrypted Text field type for sensitive data?

[Ganeshm1]

Hi All,

I’m seeking guidance on the steps required to configure encrypted fields for sensitive data.

Method 1:
I used this method may be 3-4 years ago. I configured some fields as "encrypted text" using the Encryption Context module. However, I’ve noticed that this module is no longer available.

Method 2:
Based on my initial research, it appears that fields can now be encrypted without creating an "encrypted text" field type by following these steps:

1. Install the Column Level Encryption Enterprise plugin (a paid plugin).
2. Create a Field Encryption Module record and generate a key.
3. Associate the newly created module with a specific role using the 'Module Access Policy' module.
4. Create an Encrypted Field Configuration record to link the records from steps 2 and 3.

Could someone clarify which method should be used? Has ServiceNow deprecated Method 1 (since I can no longer find the Encryption Context module or the Encryption Support plugin)?

Thank you,
Ganesh

[Viraj Hudlikar · Accepted solution]

Hello @Ganeshm1 

You're absolutely right to notice the shift ServiceNow has deprecated the older "Encryption Context" and "Encryption Support" plugin-based approach in favor of the more robust and enterprise-ready Column Level Encryption (CLE) and Column Level Encryption Enterprise (CLEE) models.

Check below link which will be more helpful to you
Column Level Encryption in ServiceNow - ServiceNow Community

Step-by-Step Guide to Configuring an Encryption Mo... - ServiceNow Community

Data Encryption

https://www.servicenow.com/docs/csh?topicname=c_ConfigureCloudEdge.html&version=latest

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[JC Moller]

Note that in Yokohama version these products are renamed to Field Encryption (Standard) and
Field Encryption Enterprise. The latter has also some major updates to the functionality part.