How to Migrate Static Web knowledge article to Servicenow ?
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11-09-2023 03:11 AM
Hello Team,
My customer has over a thousand knowledge articles on one static web site that is maintained with proper CSS layout. As of right moment, Service Now and static websites have not yet integrated.
The customer currently want to move all knowledge articles to Service Now Knowledge Management without sacrificing formatting of CSS. What would be the most effective method to use? or is there a method for doing it?
please provide inputs.
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11-10-2023 04:06 AM
You can export your knowledge articles from the static website and import them into Service Now. Then, tweak the CSS styles to match. Make sure to backup your data and test everything.
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11-10-2023 05:37 AM
You can either copy and paste the content manually, use a web scraping tool, or write a custom script to move the knowledge articles to ServiceNow while keeping the CSS formatting intact.
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11-10-2023 05:48 AM
There are many concerns that you would need to think through but @Fevzi Yerlikaya is correct that you will need to tweak the styling.
Even though out-of-box the rich text editor for knowledge articles accept the style tags there are a few it doesn't and will strip out or rearrange because it forces semantically correct HTML structure. Rearrangement could effect the styling depending upon how the CSS was applied.
Also depending upon how the CSS was applied to the static web site there could be class name collisions.
There is much to analyze and prep for.
