I can see a record in the list view but, when I click on it, I get "Record not found"

[Dave65]

When I look for a Record on the Scheduled Jobs table, I see the record in the List view.

When I click on that record, I get the message in a blue banner at the top of the screen: "Record not found".
I have several records doing this.
In the List view I have tried to set the record inactive but as soon as you refresh the screen, it is active again.
I have tried to set the record inactive using the scripts background but it won't change to inactive.

Has anyone else run into this and if so, was there a resolution?

Thank you for your help,

Dave

[Paul Curwen]

Hi,

Most likely cause is documented here: 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0546729#:~:text=This%20would%...

If not that then right-click on the entry in list view and select 'Copy sys_id'. Paste it in Notepad, does it look like a typical sys_id (32 alpha numerics) or is it text? If not typical, it has a corrupt sys_id and you may need to report it to Support. 

If helpful please mark as Correct/Helpful

[Daniel Draes]

I'd start activating debug for the session and inspect before query BR's as well as ACLs.