Incident created on retired services when template is create with retired service

[ramesham]

In Incident form, if template is created with a retired service and when this template is applied on the incident the ticket will be submitted on retired services.

We want to restrict retired services to be used in templates or a validation to be done on incident form while template is applied and allow only operational services to be used for creating incident.

[Dr Atul G- LNG]

Hi @ramesham 

Unfortunately we cant put validation not to select  retried services in template, it is OOTB way. 

[Runjay Patel]

Hi @ramesham ,

Create onChange client script and do below

if(isTemplate){
	g_form.setValue('category', 'software');
}

You can set "operational services" if template apply to your field.

In this case i am applying template on category .

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