Where do the [on-prem] instance glide files need to be installed? //USA
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10-08-2024 08:15 AM
Good evening, We're installing an on-prem instance of ServiceNow Kingston. I'm running into a little bit of confusion when reviewing the SNOW HI documentation (KB article).
- I'm configured on a VM running Red Hat Enterprise Linux 6.9 but now I'm at the step where I'm deploying the application nodes.
- I'm not sure what I misunderstood, but I ended up installing the application nodes at root level in a /glide/nodes/ folder.
- Is this correct or should this be installed in /home/<user>/glide/nodes/? Thanks!
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10-11-2024 11:47 AM
Definately not in the home folder. We have it installed on /data/glide/nodes folder structure. The installation guide can be a bit cryptic when doing the first initial installation.
Why are installing the Kingston version or was this a typo?
- Jan
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11-04-2024 02:02 AM
@cayevea wrote:Good evening, We're installing an on-prem instance of ServiceNow Kingston. I'm running into a little bit of confusion when reviewing the SNOW HI documentation (KB article).
- I'm configured on a VM running Red Hat Enterprise Linux 6.9 but now I'm at the step where I'm deploying the application nodes.
- I'm not sure what I misunderstood, but I ended up installing the application nodes at root level in a /glide/nodes/ folder.
- Is this correct or should this be installed in /home/<user>/glide/nodes/? Thanks!
Good evening! In your case, installing the application nodes in a directory like /glide/nodes/ at the root level is generally acceptable. This setup can simplify management, as it keeps the ServiceNow instance organized and easy to locate. However, it’s essential to ensure that the directory has the correct permissions, especially if the application runs under a non-root user for security purposes. Ensuring proper access rights will help maintain security while allowing ServiceNow to function effectively within your VM environment.
