is it possible to restore a table at a point in time from a ServiceNow instance backup?

johnrob18
Giga Guru

Hi - one of my customers has made changes to a table on their production environment, have now relailised it has caused problems and want to restore the table. Is this possible from a servicenow instance backup?

I think there are going to be all sorts of implications of attempting this but, would be good to know if its possible.

 

Thanks

1 ACCEPTED SOLUTION

James Branagh
Giga Contributor

I don't think it is possible to restore a single table.

A better process would be to restore from backup to one of you sub production instances and then extract the table elements that are required and promote through test to production in a safe manner. 

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3 REPLIES 3

James Branagh
Giga Contributor

I don't think it is possible to restore a single table.

A better process would be to restore from backup to one of you sub production instances and then extract the table elements that are required and promote through test to production in a safe manner. 

Thanks - this was my thoughts as well

Daniel Draes
ServiceNow Employee
ServiceNow Employee

James is correct. You can only restore the whole instance from a backup - no selective tables or data. Use a sub-prod, restore to this instance and recover the data using export/import.