Issue in Service Graph connector for Microsoft Intune

[Test97]

Hi All,

We are using OOTB plugin to import assets from intune to servicenow.

The connection is correct. Test load is successful. Even the data is inserting in the staging tables correctly. But it is not inserting in the target table. 

Though we are getting phones in staging table, but none getting inserted in target table (handheld device). Only computers and some software getting inserted.

I have found below errors from import log:

1. Transaction cancelled: Available memory is almost depleted (SG-Intune Software [sn_intune_integrat_software])

2. Identification Reconciliation Engine(IRE) Processing errors->
Found multiple dependent relation items [{"parent":0,"child":0,"parent_id":"f62a9b7dd2bf21d004079e061812fe3d","child_id":"b22a9b7d09bf21d05034c2cf769c3353","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"}}] and [{"parent":-1,"child":-1,"parent_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|8f94801cb731101077b21d4efe11a930","child_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|02:00:00:00:00:00|8f94801cb731101077b21d4efe11a930","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"},"marker":"3a2a9b7d6dbf21d010e6de5248a43310"}] in payload
Found multiple dependent relation items [{"parent":0,"child":0,"parent_id":"f62a9b7dd2bf21d004079e061812fe3d","child_id":"b22a9b7d09bf21d05034c2cf769c3353","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"}}] and [{"parent":-1,"child":-1,"parent_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|8f94801cb731101077b21d4efe11a930","child_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|02:00:00:00:00:00|8f94801cb731101077b21d4efe11a930","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"},"marker":"3a2a9b7d6dbf21d010e6de5248a43310"}] in payload
Found multiple dependent relation items [{"parent":0,"child":0,"parent_id":"f62a9b7dd2bf21d004079e061812fe3d","child_id":"b22a9b7d09bf21d05034c2cf769c3353","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"}}] and [{"parent":-1,"child":-1,"parent_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|8f94801cb731101077b21d4efe11a930","child_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|02:00:00:00:00:00|8f94801cb731101077b21d4efe11a930","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"},"marker":"3a2a9b7d6dbf21d010e6de5248a43310"}] in payload
Found multiple dependent relation items [{"parent":0,"child":0,"parent_id":"f62a9b7dd2bf21d004079e061812fe3d","child_id":"b22a9b7d09bf21d05034c2cf769c3353","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"}}] and [{"parent":-1,"child":-1,"parent_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|8f94801cb731101077b21d4efe11a930","child_id":"4fd3f2db-52a7-4ca2-bf8f-ea9f356407f5|02:00:00:00:00:00|8f94801cb731101077b21d4efe11a930","type":"Owns::Owned by","sys_rel_source_info":{"source_feed":"SG-Intune Devices","source_name":"SG-Intune"},"marker":"3a2a9b7d6dbf21d010e6de5248a43310"}] in payload  (SG-Intune Devices [sn_intune_integrat_devices])

3. Identification Reconciliation Engine(IRE) Processing errors->
Missing mandatory field [install_status] in table [cmdb_ci_network_adapter]. Add input value for mandatory field in payload (For this I have updated the property glide.required.attribute.enabled=false, so might not get that again)

Please let me know.

Thank you

#servicegraphconnector #intune #cmdb