Yes, DocIntegrator can absolutely solve the problem of showing SharePoint content within the Employee Service Center Pro. In fact, this is one of its primary use cases and a core strength that differentiates it from OOB ServiceNow functionality.
Let's break down your questions:
Can DocIntegrator solve this problem? We want to show Sharepoint content within the Employee Service Center Pro.
Yes, definitively. DocIntegrator is designed to embed and display SharePoint content directly within ServiceNow interfaces, including the Employee Service Center Pro. It achieves this by:
Providing dedicated widgets/components: DocIntegrator offers configurable widgets that you can add to your Service Portal pages (including those within Employee Service Center Pro). These widgets act as a window into your SharePoint environment.
Contextual Display: You can configure these widgets to display SharePoint documents and folders relevant to the ServiceNow record the user is viewing. For example, if a user is looking at an HR case, the DocIntegrator widget can show the employee's HR documents from SharePoint.
Direct Interaction: Users can not only view the SharePoint content but often also perform actions like opening documents, uploading new ones (as discussed in the previous answer), and even editing them directly from within the ServiceNow portal, without needing to navigate to SharePoint itself.
Respecting SharePoint Permissions: DocIntegrator enforces SharePoint's native security and permissions. If a user doesn't have access to a particular document in SharePoint, they won't see it in the ServiceNow portal via DocIntegrator.
Is it the SharePoint Spoke we need to enable or a connector?
This is a crucial distinction:
In short: While the SharePoint Spoke could be leveraged with extensive custom development to some degree, DocIntegrator is purpose-built to solve your problem of displaying and interacting with SharePoint content within the Employee Service Center Pro with significantly less effort and a much better user experience. DocIntegrator is a more robust, out-of-the-box solution for user-facing SharePoint integration.
Is there a documentation of step-by-step instructions?
Yes, DTech Apps, the creators of DocIntegrator, provide documentation. Since it's a commercial, certified application on the ServiceNow Store, the specific step-by-step instructions would typically be part of:
The DocIntegrator Product Page on the ServiceNow Store: This page often has overview videos, features, and sometimes links to basic setup guides.
Official Documentation from DTech Apps: Once you acquire DocIntegrator (usually via a demo and then purchase through the Store), DTech Apps would provide comprehensive installation, configuration, and user guides. This documentation would cover:
Installation from the ServiceNow Store.
Setting up the connection to your SharePoint environment (OAuth, permissions).
Configuring the widgets for the Service Portal/Employee Service Center Pro.
Mapping ServiceNow records to specific SharePoint sites/libraries/folders.
Customizing the display and available actions within the widgets.
DTech Apps Support and Implementation: They usually offer support and professional services to help with implementation, which would include detailed guidance and potentially tailored instructions for your specific environment and use cases.
YouTube Tutorials/Demos: DTech Apps has YouTube channels with demo videos that often walk through key functionalities, which can serve as a visual guide.
To get the exact step-by-step documentation, your best course of action is to engage with DTech Apps directly through their website or the ServiceNow Store listing for DocIntegrator. They will be able to provide the most current and detailed guides for configuring their application for your specific requirements within the Employee Service Center Pro.
