Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

KB article ID in the N-able alerts should be visible on top of search results in agent workspace

Hanook
Tera Contributor

‎02-14-2024 02:30 AM

if we open the case table in the agent workspace and if any record is attached with the KB article those articles should be visible First  in Related Search,
as an example I have attached an image can you please tell me how can i do it.

 

Thank you Regards.

 

Screenshot (161).png

Labels:
0 Helpfuls
  • 613 Views
0 REPLIES 0