Knowledge base in Service Portal
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11-28-2023 11:16 PM
Hi,
We have multiple knowledge base configured for our process.
Recently we have made multiple knowledge base inactive to limit the KB's but in Service portal still old KB's are reflecting in in service portal and knowledge articles are accessible.
Once KB is inactive is should not be available for access. Please help us to understand what will be cause for this issue.
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Architect
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11-28-2023 11:41 PM
Hi @ramesham
Greetings
You need to remove the knowledge base from Portal as well
Open portal in list view
Select the required portal.
Scroll down, to related list.
Knowledge base related list
Edit and move to left side slush bucket.
Save n chk on portal.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-29-2023 12:22 AM
No knowledge base are showing in related list
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11-29-2023 12:30 AM
Please provide some screen shot to recheck at my end.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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12-04-2023 06:28 AM - edited 12-14-2023 10:07 PM
