Activity Stream @Mention Email notification is not triggering for HR cases for all the instance user

[Atishay jain1]

Activity Stream @Mention Email notification is not triggering for all the instance users when I mention in HR case comment or worknotes. It only triggers when I add a user in any HR group. For Incident or HR tasks it is triggering for all the users.

[praveenhirekudi]

By default, you receive an email notification when someone mentions you. You can disable this behavior by unsubscribing from the Activity Stream @Mention Email notification on your notification preferences.

If Connect is enabled, you can receive additional notifications, depending on whether you follow the record in Connect. When someone mentions you in a record that you do not follow in Connect, you receive whichever Connect notifications you enabled globally, as well as the Activity Stream @Mention Email notification. If you do follow the record in Connect, you only receive notifications according to your notification preferences for the record conversation. In this case, you do not receive the Activity Stream @Mention Email notification.

Note: The system creates a record on the notification [live_notification] table each time a user is mentioned. The record stores the information required to generate notifications.

please mark accept solution if this helps