Knowledge base in Service Portal

ramesham
Tera Contributor

‎11-28-2023 11:16 PM

Hi,

We have multiple knowledge base configured for our process. 

Recently we have made multiple knowledge base inactive to limit the KB's but in Service portal still old KB's are reflecting in in service portal and knowledge articles are accessible.

Once KB is inactive is should not be available for access. Please help us to understand what will be cause for this issue.

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8 REPLIES 8

Jack Littlewort
Giga Guru
In response to ramesham

‎12-04-2023 07:49 AM

Is it that the articles appearing in the search that is the problem? Or is it that they appear on the knowledge page?

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ramesham
Tera Contributor
In response to Jack Littlewort

‎12-04-2023 07:57 AM

Its appearing in both Knowledge page and in article search.

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Hristo Ivanov
Kilo Sage
In response to ramesham

‎12-04-2023 08:37 AM

you might want to check the search sources configured in the portal

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Hristo Ivanov

‎12-04-2023 08:46 AM

Agree with you @Hristo Ivanov 

 

The last place to check

LearnNGrowAtul_0-1701708381274.png

 

Also try cache.do 

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