Licences is requires for Workday integration and Employee Orchestration.

[Service Manager]

Licences is requires for Workday integration and Employee Orchestration.,

We activated the Orchestration plugin and found employee orchestration. we planning to use employee orchestration in our instance.

do we need to pay for it? is there any subscription cost 

Similarly we have Workday Integration Plugin.

We are planning to activated it and do we need to have any subscription cost or licences cost ?

Thanks.

[Scott Jordheim]

Check with your account rep, as these things are typically done as part of the overall contract. Orchestration, being licensed by transaction count (typically), would most likely be impacted by employee orchestration.

Same with workday, this may require some additional licensing discussion. From my experience, emailing them gets a response within a rather short timeframe.

Did you check with them prior to activating these plugins in your enterprise instance(s)?

[Service Manager]

Hey Scott,

I appreciate your quick response.

I'm not sure since when they activated the orchestration plugin.

But we are planning to activate Workday Integration plugin, so just curios to know Subscription Cost, estimate Implementation time, manual containment necessity and complexities/dependencies for those two (employee orchestration and Workday Integration).

I didn't activate any of those but I activated in my personal instance though.

Thanks.

[Scott Jordheim · Accepted solution]

No problem. Activating it in your personal instance is a great way to check things out, as you have probably already noticed.

Right when you mention costs, that makes me want to encourage you to contact your account rep even more. If it helps give you an idea, orchestration licenses (for us) came in bundles of 5000 transactions. This includes any transactions coming to and going from the instance as part of orchestration - Powershell activities, etc. Sometimes you may have leeway to negotiate prices in the contract, other times not.

Your rep and/or your technical consultant from ServiceNow (if your company was assigned one) should be able to tell you a proper implementation time for your instance as well. If they cannot, they should at least be able to give you an idea based on other organizations of similar size.

I can't really speak to Workday unfortunately, as we haven't went live on that yet. It is planned, but not for a good while. My default before activating or requesting activation of any major plugins is to strike up a conversation with our account rep to determine what costs we would be facing prior to activating. After the initial conversation, they work with our legal / contract department to negotiate from there, if we choose to activate it.

[Service Manager]

Awesome.!

Thanks