Microsoft TFS integration with ServiceNow

Sudharshan Mohi
Tera Contributor

‎08-22-2022 05:33 AM

Hi Team - We will be proceeding TFS integration with ServiceNow through API which is bi-directional and would like to have below information.

a) What is the prerequisites for integration

b) Best practice for this integration

c) Any documents for reference.

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Gavin Jolly2
Tera Contributor
In response to Sudharshan Mohi

‎10-02-2022 02:10 PM

I would recommend REST API as the best way to go.

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Vishal36
Mega Guru

‎11-14-2022 08:32 AM

Hi @Sudharshan Mohi,

 

If you are open to less technical alternatives for ServiceNow and Azure DevOps Server(TFS) integration, you can try out OpsHub’s free Community Edition, which integrates standard entities. A ServiceNow partner and a certified integration tool,  OpsHub offer a federated integration platform that can help ease your integration journey. Please refer to ServiceNow Integration with Azure DevOps Server (TFS) for more details.

 

OpsHub takes care of the following use cases, also:   

  • Integration Richness:  It is very important to integrate complete information of Work items on ServiceNow and TFS instances; For any information missed in the integration, data on the instances might be different and it gets unreliable and unusable, over time.  OpsHub can integrate the complete work item information such as attachments, web links, comments,  traceability, and inline images on ServiceNow and TFS instances.
  • Field-level Conflict Management: As this is a bi-directional integration, there is a possibility of data being updated simultaneously in both instances. OpsHub supports field-level conflict management in such cases.
  • Data Granularity: OpsHub integration solution also integrates history between ServiceNow and the Azure DevOps Server (TFS). E.g., between the two syncs, if the user modifies the status from Open -> In Progress -> Resolved on Azure DevOps Server (TFS), the OpsHub integration tool allows users to see the exact transition (Open -> In Progress -> Resolved) happening in ServiceNow too.
  • Supported entities: All System and Custom Tables on ServiceNow and all work items such as Bug, Requirement, Task, Test Case, User Story, Shared Steps, Iteration etc. on Azure DevOps Server (TFS) are supported by the OpsHub integration tool.

OpsHub’s Commercial Edition additionally supports the integration of more advanced data.

You can reach out to OpsHub’s integration experts for an initial free consultation on the discussion on your use case and planning of integration strategy.

 

Thanks

Vishal

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