Moving Survey Monkey surveys to ServiceNow

NishONish
Tera Contributor

‎05-08-2025 02:10 AM

Hello,

Hello,

We have requirement of creating and automating customer facing custom surveys (other than std available ootb) in ServiceNow. Anyone did Moving Survey Monkey surveys to ServiceNow" already in ServiceNow? I'm keen to understand how you did it? Options could be:

1. Utilising platform surveys feature

2. Create a custom table and create forms/surveys referring it

3, Create scope app to make it more secure and limited in exposure

tx a lot

 

 

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Community Alums
Not applicable

‎05-18-2025 04:58 AM

Hi @NishONish ,

Great question — building custom customer-facing surveys in ServiceNow beyond the out-of-the-box options is definitely doable, and many teams have tackled similar needs.

Here are some common approaches:

1. Use the Platform Surveys feature

  • ServiceNow’s built-in Survey Designer is powerful and supports automation, branching logic, and reporting.

  • You can create custom surveys with various question types and embed them in customer portals.

  • This is often the easiest path if your needs aren’t extremely unique.

2. Build a Custom Survey Table and Forms

  • If you want full control, you can create custom tables to store survey questions and responses.

  • Then build forms or UI pages for customers to fill out surveys.

  • This approach is more flexible but requires more development effort.

3. Create a Scoped Application

  • Packaging your survey solution in a scoped app is a great idea for security and modularity.

  • It limits exposure and makes it easier to maintain or migrate.

  • Scoped apps also allow you to manage permissions tightly and integrate with other apps.

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